Worst service ever received

<p>I called for an upgrade Thursday 27 October 16', I was advised I am inly liable for an upgrade 21 Dec 16' I did however inform the consultant my current handset has stopped working and I require a new handset as soon as possible as I do use my mobile phone for work purposes. The consultant consulted with a manager and the manager signed off on my upgrade. I was informed by the consultant the new handset will be delivered to my place of work within 48 hours or no later than Tuesday 1 Nov 16'. Tuesday afternoon by 3pm I called the call centre again for an update on delivery....this was when the terrible service started. I had to hold on for more than 30 minutes only for the call to be dropped, I called a 2nd time was advised they will transfer me to the Upgrades department, when I finally reached the Upgrades department I had to speak to an IVR therefor no service was received and the call was dropped. I called a 3rd time after holding for more than 20 minutes I was transferred to the upgrades department once again, the call was answered but the consultant did not speak all I could hear was the call centre noise in the back ground as far as I am concerned that was call avoidence.</p> <p>Wednesday morning I called the upgrades department on ********** 4, consultant Palesa advised she can see the new handset was ordered she can however not see the status on delivery, I was then transferred to another department, Palesa took the call, Palesa then advised she does not see on my account that I requested an upgrade, she again transferred me to another department on the following number ********** , here I spoke to Precaution, Precaution advised she can see on my account that the upgrade has been cancelled. I questioned as to why the upgrade was cancelled she could not provide any information, needless to say I was on this call for more than 30 minutes only to be advised that the upgrade will only be done today and I can expect to wait for a duration of 7 working days.</p> <p>I am extremely disgruntled by the total incompetance, they are of absolutely no help when one calls.</p> <p>Everytime when I upgrade I have a problem with vodacom the last time I did the upgrade in store and the consultant there again capture my bank details incorrectly.</p> <p>As I feel now I just want to cancel my contract and move to another service provider, but then I will have to call in to the contact centre again and be kept on hold or calls will dropped or avoided by consultants</p>