Worst service ever received

<p>I upgraded my contract on the 28/05/2016. I got a galaxy S7, i had problems with the battery life, took it in and booked it in as an OBF. They came back saying there is nothing wrong with the battery, i escalated, they took the phone back in, and after back and forth emails with repairs they replaced the phone. They gave me another S7 i than experienced the same problem with the new phone, booked it in as an OBF again, they have now come back and said there is nothing wrong with the phone, I escalated this to Vodacom escalations explaining that i do not want he same phone i want to change my contract and get a completely different name brand phone. They are now insisting that i must use the phone and if i experience the same problem i must bring it back in. </p> <p>How does this even make logical sense, of course i am going to experience the same problem with the phone if it hasnt been fixed .</p> <p>the problem im having with the battery is, i charge it at 100% , i am not allowed to use my phone at work, so i have no apps running nor am i using the phone to make calls, or using whatsapp or checking my emails, the phone is dormant the whole and by the end of the day the battery is on 28%, that is not normal. </p> <p>How can i use a phone like that and they are saying that there is nothing wrong with the phone!</p> <p> </p> <p>firstly i was within the 7 day return policy if i was not happy with the phone. I asked for a totally different name brand phone. I currently have an Xperia Z1 compact and never experienced such problems.</p> <p> the service i received is absolutleyy horriffic, its like a nightmare. Where is the 28/05/2016 and where is the 01/07/2016 and i still dont have a phone. </p> <p>i phone the call centre they say im entitled to a new phone, when i go to the vodacomshop they say they have to follow procedure, they say they have to book the phone in and then they can make a decision if they can give me a new phone but there is still no joy.</p> <p> </p> <p>is there no one that can help me with this query, i mean i get an email form the vodacom escaltions and she signs the email off as "granny", no contact details no last name nothing at all. How un professional is this.</p> <p> </p> <p>every person you speak to at vodacom from the shop manager to the call centre to the vodacom repairs to the vodacom escalations, they all have a different story and all they can say is they dont know. There is no urgency to assure the customer is happy.</p> <p> </p> <p>the branches iam experiencing aproblem with, </p> <p>the vodacom shop in campus square</p> <p>the vodacms shop on main street, johannesburg, cbd</p> <p>the vodacom call centre</p> <p>the vodacom repairs centre</p> <p>the vodacom escalations </p> <p> </p> <p>i am changing my cell phone network after this experience.</p> <p> </p> <p> </p>