BN
Bianca N

1 reviews | Active since May 2018

20 May 2018, 13:20

WORST SERVICE EVER RECEIVED

Pathetic service I have ever received. We have been querying a refund for 6 months now. When we call in they say they will get back to us in 7 working days and the refund will be actioned in 21 working days but still nothing. Not just the pathetic customer services , our data also just goes like that. No SMS to warn us the data is out. Pathetic!!! Can not wait for my contract to expire I will go over to a network that cares for its clients. You are disgusting vodacom

0
Replies (3)
Vodacom
Vodacom's reply21 May 2018, 09:42
Official

I would like to apologise for any inconvenience caused.

I will respond to you via email as there is no contact number listed on the website.

Kind regards

RJ

Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2018, 08:34
Official

Kindly be advised that I responded to you via email. I await your reply in order to address your concerns.

Kind regards

RJ

Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2018, 11:15
Official

Dear Client

As discussed, we can confirm that the matter was resolved.

Kind regards

RJ

Vodacom Consumer Website Team