1 reviews | Active since May 2012
Worst service ever provided from vodacom
Vodacom can be full of sh&t sometimes I called and spoke to Freda supervisor at customer care and also spoke to Ernest from Vodacom insurance where I had a conference with then regarding my issues I cancelled my insurance in June and it wasn’t cancelled then I called again in July around the 4th they told me is cancelled and it wasn’t cancelled then I asked them to cancel it, on the 13 July I called and and they said it wasn’t cancelled and that it will be cancelled, so I had no choice but to reverse the debit order and then pay what’s due to Vodacom minus the insurance amount, now my account is in arrears and nothing is credited from Vodacom insurance what bull is this when Vodacom insurance is tell me about 20-30 days to provide a credit what useless service is this to someone who has been a loyal paying customer for this year I am very disappointed in Vodacom and to think I was referring family and friends to you I am disappointed indeed
I am already aware of the 20-30 days credit my complaint and issue is being penalize for reversing the insurance amount and my account being in arrears and with threats to suspends my line thats unacceptable because I cancelled this insurance already in June 2022, if this is how is going to be unfortunately I will report this to the insurance ombusman and if vodacom list me on credit bureau for not paying in July I will have to report them also this is your mess up not mine fix it please.
" Good day
Trus this email finds you well
I have tried to contact you on *** with no success regarding credit that is due to you. Insurance request was received in June however insurance did not pull through from our side and the insurance was cancelled successfully in July. Credit has been requested and turn around time is 20-30 days. My apologies for any inconvenienced caused.
Regards,BK
I am already aware of the 20-30 days credit my complaint and issue is being penalize for reversing the insurance amount and my account being in arrears and with threats to suspends my line thats unacceptable because I cancelled this insurance already in June 2022, if this is how is going to be unfortunately I will report this to the insurance ombusman and if vodacom list me on credit bureau for not paying in July I will have to report them also this is your mess up not mine fix it please.
" Good day
Trus this email finds you well
I have tried to contact you on *** with no success regarding credit that is due to you. Insurance request was received in June however insurance did not pull through from our side and the insurance was cancelled successfully in July. Credit has been requested and turn around time is 20-30 days. My apologies for any inconvenienced caused.
Regards,BK