WP
Willem P

1 reviews | Active since Jul 2016

25 Jul 2016, 08:02

Worst service EVER, problem not solved AFTER 2 MONTHS?????

<p>I have posted previously on hellopeter in the hope that my problem will be resolved. It seems that Vodacom doesnt care for me as a customer OR a terrible review on hellopeter??</p> <p> </p> <p>I have written email after email but still no joy.</p> <p>I have asked for a copy of the contract, vodacom cannot give it to me.</p> <p>HOW CAN AN IPHONE ONLY HAVE A YEAR WARRANTY???<br />WHY DO VODACOM THEN OFFER A COMPREHENSIVE 2YEAR CONTRACT????</p> <p>WHY WASNT I INFORMED OF IT????<br />I will lay a complaint at the consumer protection department today, maybe the CPA cares more about customers than Vodacom does????</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2016, 08:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team