Worst Service Ever- Part 2

<p>EC-044L-2D2JUV Ref: ********** 1 - G Evans - Customer Name.</p> <p> </p> <p>This is a follow-up complaint. My mother received the phone back on the 19th July. The reception on the phone was fixed but the phone is still not able to download anything. It was once again sent for repairs and to date is still there. I cannot believe that my mother who is 2 years from retirement and not in the best health, has been sent from pillar to post regarding this matter. She received a communication to come and collect a lender phone for a fee of R500. How ridiculous! The technicians in Brooklyn find this issue very amusing but I find it quiet appalling. Is this how Vodacom treats seniors? I received an e-mail from Roderick Lategan on the 25 July last. Please can I have my mother's phone replaced as per my original request and this matter brought to a close? Thanks.<br /> <br /> </p>