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Martin W

1 reviews | Active since Nov 2010

23 Apr 2024, 08:04

Worst service ever or should I say lack thereof

Worst service ever or should I rather say lack of any service whatsoever. I've been sending emails for close to a month now and all I am getting are auto-reply emails that someone will contact me within 24 hours but none of that has ever happened. I've been requesting for a prescribed debt letter for an account that is well over a decade old and there is no assistance from Vodacom's customer care.

0
Replies (3)
MW
Martin W's update23 Apr 2024, 08:08
Reviewer Update
You keep referring me to MBD/Capital Data... Exactly what do you have to say about their response to the matter...

From: Moses Kotsi
Sent: Wednesday, 17 April 2024, 13:37
To: Martin Wanyane
Cc: Leon Grobler; Cleal Norman
Subject: RE: Please see attached

Good Day Sir,
We refer to the below email correspondence.
Please note that Vodacom account number 9I*** is a current account and was retracted from our offices on 20 June 2014.
As a result, we are no longer mandated to collect on the account.
Kindly refer your query directly to Vodacom
Moses KotsiCustomer CareEDC Legal Correspondence
| T +27 (11) ***
|
115 West Street, Sandton |
Sandown, Johannesburg, 2196 |
|
MW
Martin W's update23 Apr 2024, 12:40
Reviewer Update
Dear Marlon,

Thank you again for attending to my complaint and for the letter I have received.

Thank you for your great service and may you keep it up.

👏🏽 🙏🏽
Vodacom
Vodacom's reply23 Apr 2024, 13:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team