1 reviews | Active since Mar 2009
Worst service ever online
<p>Online upgrade took 2 months due to errors on there system. Recieved broken phone and struggeling to cancel order now. Every time I phone the helpdesk i get transfered more than 3 times before I get helped. Most agents are useless with no knowledge of the systems. I am now cancelling and will go to payas you go due to this bad service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we are attending to your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we are attending to your query.
Regards,
Vodacom Consumer Website Team
Still Vodacom has not sorted this query and I now have to start paying for something Vodacom did not deliver. Is this a case for cancelling all my contracts? Maybe open a case against VODACOM, could I sue? This query have cost me more than 15 hours of my time. Even the company Likemind, that are supposed to sort out issues like this, is ignoring me. The person’s name at Likemind is Kendell. If there was a rating like double red or a particular brown I would have downgraded to that.
When VODACOM say we dealing with your query they actually trying to bully you into giving in by ignoring you issues.
Still Vodacom has not sorted this query and I now have to start paying for something Vodacom did not deliver. Is this a case for cancelling all my contracts? Maybe open a case against VODACOM, could I sue? This query have cost me more than 15 hours of my time. Even the company Likemind, that are supposed to sort out issues like this, is ignoring me. The person’s name at Likemind is Kendell. If there was a rating like double red or a particular brown I would have downgraded to that.
When VODACOM say we dealing with your query they actually trying to bully you into giving in by ignoring you issues.
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
I am still waiting for this to be resolved. My phone was now sent back but Vodacom has not cancelled the contract or sent me a new handset. They have received my out of box failure more than
What a bunch of *********** people. After 3 months they are still struggling to do the basics correctly.
I sent an email to the last consultant that I spoke to last and he (Theo Stander) also ignores my calls for help.
I am still waiting for this to be resolved. My phone was now sent back but Vodacom has not cancelled the contract or sent me a new handset. They have received my out of box failure more than
What a bunch of *********** people. After 3 months they are still struggling to do the basics correctly.
I sent an email to the last consultant that I spoke to last and he (Theo Stander) also ignores my calls for help.
The fact that the automatic bot replies to my updates should not fool anyone.
The fact that the automatic bot replies to my updates should not fool anyone.