Worst Service Ever - Legal Services

<p>After having received correspondence from VVM that l was owing vodacom. l made arrangements to settle the Vodacom account I ********** for the amount of R 2742.16 on the 21st of September 2016. After having paid l called VVM who stated they had sent a letter to Vodacom to rectify the issue. On several occassions after calling VVM l was informed there letter of settlement had been sent to Vodacom. It was on my call today on the 25th of October 2016, once more to VVM that l was informed that the letter had been sent through to Vodacom on the 23rd of September 2016. l spoke to Winnie from Vodacom Legal who stated that they had not received any correspondence from VVM, l should call them once more.</p> <p> </p> <p>Having called VVM l was informed that they were awaiting feedback from Vodacom. IM A VODACOM client and still continue to be a loyal one but l feel lm being taken from Pillar to Post when it comes to Vodacom and their Debt Collector, no one seems to have the answer to where my paidup letter resides or when will l get it. The National Credit Act of 2005 clearly outlines the recourse after having paid in full. At this point lm still listed on the bereau on the basis of still owing Vodacom which has an adverse effect with regards to any credit applications l make.</p> <p> </p> <p>Lastly VVM being your service provider renders it difficult in getting any information. Having gone through this my own volition in continuing being a loyal customer or recommending other collegues on using Vodacom is somewhat blurred.</p>