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Derryn B

1 reviews | Active since Jul 2013

18 May 2017, 12:13

WORST service ever - inflated invoices

<p>We have had an account with Vodacom since 1995 and in the last few years we have never had such dreadful service. Our bills have consistently been between R2500 to R3000 a month and all of a sudden we start getting R16000 , R12000, R19000 etc. We have queried this numerous times to no avail. They have been instructed to switch off the internet data part of the contract and yet our bills get higher!! The call centre is useless and all they keep saying is they will investigate it, no one ever comes back to you. Its so frustrating becuase you cant talk to a real person in a senior position that can address this, the bills keep racking up. If we dont pay then our credit goes down the toilet!! Disgusting way to treat loyal customers!</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team