DO
Dirk O

1 reviews | Active since Apr 2009

13 Mar 2015, 13:50

Worst service ever in South Africa

I have requested Vodacom more than a month ago to cancel both my contracts *** and ***. I am extremely unhappy with the service as I have no signal at craighall park on my phone or data contract. You informed me you will send someone out to have a look but it take 2 weeks still nobody have shown up. I have send multiple emails to [Email Removed] without any respond. I have stop all debit order from my account I will not pay any cancelation fee as you are no providing me with the service I pay for. You also done inform me when my data is finished at by sms. I phoned you multiple time about time but can provide me with a solution. You say the sms's is only a courtesy so you provide it to some customers and not to other. Vodacom stop *****ing my money I want nothing to do with you. I am going to MTN<br> <br> Regards<br> Adriaan Olivier<br>

0
Replies (1)
Vodacom
Vodacom's reply13 Mar 2015, 15:33
Official
Hello adriaanolivier,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites