ND
Ndlovukazie D

1 reviews | Active since Jul 2016

26 Jul 2016, 11:43

Worst Service Ever- I will NOT be upgrading and each one of my family members as well as friends will be moving their contracts to other service providers!!!!!!!

<p>End of June they never debited my accounted and claimed there were no funds when my account was fully funded and I ended up having to pay major penalities. I let that Go</p> <p>On the 21st July 2016 I got a text from Vodacom saying "Vodacom Balance Notification: FYI: Mandatory Account Limit Reached-Subscribers Softlocked. Only to find that this was THEIR Technical Error. After speaking to OVER 20 consultants TO THIS DAY 26 JULY 2016 they still HAVE NOT opened my line. I am 39 weeks pregnant and I told them that I didnt have an alternative number. How am I suppose to make calls when my labour starts??? My account is up to date yet they havent unlocked my account that was locked as a result of THEIR INCOMPETENCE. IM WAY OVER THE BOILING POINT NOW. USELESS PIECES OF MATTER IS WHAT I CALL VODACOM!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team