sS
susanvandenberg S

1 reviews | Active since May 2010

21 Feb 2017, 11:49

Worst service ever, I'll rather have no phone than a phone with YOU!!!!

<p>I have two contracts with Vodacom, but it is for nrs I never use, I use the cellphones however. For a few mnths allready I don't get billed or billed late. I get an sms today that I need to call ********** , I do that and is told that I have been handed over to Hammond Pole Attorneys and that Vodacom is unable to give me a statement.</p> <p>I call Hammond Pole Attorneys and politely ask the guy to please email me the statement so that I can make arrangements for payment, he responds that it will take at least two weeks to send me the statement and that I will get charged for it! ***!!! I tell him its unacceptable and I want to settle it this week still, then he gets rude and say that I WILL wait since I did not respond to any of their messages (I have not received one email from this idiot and his idiot employer)! I just put the phone down. Oh and one of the nrs I allready cancelled in December and apparently that is also handed over! Vodacom you are pathetic and I WILL cancel my last remaining contract with you as soon as it expires! I expect a response from you or you can forget about getting paid the 'outstanding amounts', I'll rather be stuck on ITC for 5 years!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply21 Feb 2017, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team