JG
Jarred G

1 reviews | Active since Feb 2016

28 Feb 2016, 23:12

Worst service ever!! glad that I have Cancelled!

My account was in arrears this month(for the first time in over 4 years) so obviously me being unable to pay even after making arrangement would mean that my number gets soft blocked, no problem with that, only fair.<br> So I obviously need my number to be working so I set out to pay it and have my service re-established, sounds easy right? ... WRONG!<br> firstly none of the four Vodacom dealers I went to accept payments, phoning the call centre will NOT help as they cannot tell you which branches will accept a payment. A long story short, a day later and I was still not able to pay my account. I would later also find out that what was told to me by call centre \assistants\" was total *******. <br> Without fail, every person I spoke to at the call centre gave me different information. After completely losing it after this whole frustration, a call centre agent offered to re-connect me-what a LIE! That never happened. <br> Maybe If someone from Vodacom responds I could elaborate but for now it is my opinion that Vodacom's customer service is beyond terrible and I hope I never have to deal with them again! <br> <br> Totally glad I have cancelled my contract with them!"

0
Replies (1)
Vodacom
Vodacom's reply01 Mar 2016, 07:33
Official
Hello jarredg1,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team