1 reviews | Active since Feb 2016
Worst service ever!! glad that I have Cancelled!
My account was in arrears this month(for the first time in over 4 years) so obviously me being unable to pay even after making arrangement would mean that my number gets soft blocked, no problem with that, only fair.<br> So I obviously need my number to be working so I set out to pay it and have my service re-established, sounds easy right? ... WRONG!<br> firstly none of the four Vodacom dealers I went to accept payments, phoning the call centre will NOT help as they cannot tell you which branches will accept a payment. A long story short, a day later and I was still not able to pay my account. I would later also find out that what was told to me by call centre \assistants\" was total *******. <br> Without fail, every person I spoke to at the call centre gave me different information. After completely losing it after this whole frustration, a call centre agent offered to re-connect me-what a LIE! That never happened. <br> Maybe If someone from Vodacom responds I could elaborate but for now it is my opinion that Vodacom's customer service is beyond terrible and I hope I never have to deal with them again! <br> <br> Totally glad I have cancelled my contract with them!"
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
