Worst service ever from Vodacom. *********** staff and lack of interest to assist

Very bad service received from vodacom after my dad who is 82 years old phone has been disconnected because of a sim swap. It apparently happened in Cape Town. He has never in his life been to Cape Town. He stays in Hluhluwe. Nobody at vodacom could assist him. He went to Empangeni to sort it out. They told him at the vodacom shop they cant help him and that he must contact the call centre. When he called them they asked questions he answered but they keep on saying the information is incorrect. It is now two weeks later and he still does not have his number back. Today he had to drive all the way back to Vereeniging to ask his son to sort it out. He had to drive 600 km for this. They went to another shop and they gave him another sim. They told him to wait 3 hours for the sim to be activated. When he checked hours later he got a message your service is suspended. Please tell me what must an 82 old man do to get some service from Vodacom. Nobody is interested to assist him, nobody knows what is going on, everyone blames another person. In the meantime he is without a phone. He is 82; stays on his own on a farm and this is his only contact with other people in case of an emergency. What will happen if there is an emergency and he needs to make a call. I am putting it in writing on this forum that if something happens to my dad because of the incompetence of Vodacom i will hold Vodacom responsible for everything. Please can this mess be sorted out immediately. Please can someone competent give me a call to discuss urgently and to sort this out. This is the worst service ever.His cell number is ********** 457. Please call me on ********** 146