Worst service ever from Vodacom fibre

I haven't had access to my Vodacom fibre since the 21 April 2022. I've called the call centre numerous times. Everytime a different comsultant assists me and escalates the issue, but nothing seems to be done about my issue. One consultant has been helpful and said someone is working on my issue, but that person hasn't contacted me. Why can't anybody give me proper updates about what is being done. First I'm told it's my router not being picked up and then it must be reloaded or I need a router swap. Then I wait for calls from the call centre and no one contacts me. I'm frustrated as nothing has been resolved. I've had to buy hundreds of rands of data, and I'm due to debited for my fibre account, but I still don't have access. What is the purpose of paying for fibre if I can't use the internet!!!! How many times must be the service request be escalated? How am I supposed to work from home with no internet? Who is going to reimburse me for the money I've spent and the time I can't use my wifi? Vodacom is so unreliable now that I have an issue and I don't trust what they say when it comes to my fibre line. What else must I do in order for this to be resolved? I'm going into the second week of no access. They don't consider their customers at all.