Worst service ever from vodacom fibre

Good day

I have tried to canceled the fibre contract on day 5 ( 20 July 2021) of taking the contract out ticket number (sr***) this is after struggling to have internet after installation and phoning vodacom 3 times a day 20min at a time to have it activated. I have been phoning EVERYDAY just to be told it will be escalate. after endless struggles to have the fibre connected and router showing no internet I have asked for them to canceled the contract. If you struggle like this from the beginning its going to be a very long difficult process further and this is a road I'm not willing to take with vodacom especially during a pandemic when everything is remotely. Reviews on Facebook is also very shocking. I have written a post on fb and phoned vodacom everyday to have this contract cancelled. Vodacom has not been delivering service as promised and I have been well in my cooling off period rights according to the CPA law.

I need a written letter stating that this contract is canceled for me to be able to go to a new ISP. I am giving vodacom till Wednesday 28 July 2021 to respond after having more than enough time before I will take this matter to national consumer commission as I have had enough. I have kept record of all my calls from the start with recordings. I have send an email to the sales agent and vodacom customer care. Please send me a letter of cancelation. I'm tired of phoning just to get the respond that it has been escalated.