Worst service ever from Vodacom

What a disaster that my sister encountered with Vodacom. She has a contract with Vodacom which was *****ulently upgraded. When she went to go investigate what happened, the lady who assisted her,told her that the upgrade was done in Nelspruit and for her to be assisted, she needs to go to Nelspruit and enquire there to find out what happened. She went to the police station to open a case which they asked her to go back to Vodacom and ask which store the contract was done at. The same lady who she interacted before told her that she can only tell her the place as they don't have visibility to which store and which agent assisted in the upgrade. She, told my sister that in the meantime there is nothing that they can do and she must pay that contract and, even if Vodacom helps, it is going to take more than 6 months for her query to be even looked at.

The audacity and the rudeness of that agent is disgusting. Now , imagine my sister has to go from Bloemfontein to Nelspruit, which she has no clue how to get there and she must make her own investigation for them to assist while every month she must pay for the contract, as per the agent, cause there is nothing for them to do.

Sies. Vodacom, you are evil. You are the worst thing ever. After this, I am even scared to be associated with such a vile and disgusting company. I am also going to port out my number cause clearly you are nothing but ******.