GH
Gerda H

1 reviews | Active since Apr 2021

06 Mar 2023, 15:04

WORST SERVICE EVER FROM VODACOM AND VODACOM FIRE

App**** for Vodacom Fibre , very quick to offer the deal and approval but when it came to delivery and arrangements they pull their shoulders up. It's been almost 5 weeks now and still received no delivery from RAM couriers as they are still awaiting approval from vodacom on the delivery address... When I contacted the actual vodacom outlet where we app**** for Fire , Vodacom mall at carnival the sales consultant tols me that if delivery is not done then we should rather cancel the order, no assitance, no trying to help , no checking the system , no escalting the matter-just a plain no care attitiude cause she is not likely to attend to the matter

They are very quick to sell you fibre, very quick to phone when you are due for an upgrade and very quick to sell you package deals. But should a problem or service asssitance come up they pull back cause there is no commission to gain from helping you with your delivery issue

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2023, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GH
Gerda H's update14 Mar 2023, 08:44
Reviewer Update
Just another example that customer satisfaction is not a priority with Vodacom. Reply was given on the 6 May. I received a phone call yesterday 14/03 and the consultant was going to phone my husband back as the account is on his name.....however no phone call ?!!??!!