1 reviews | Active since Jul 2017

26 Jul 2017, 12:51

Worst service ever from Vodacom

<p>I have been into vodacom 4u store rosebank 3 days in a row to resolve my account. I have been send from department to department, vodacom customer care, contract , solutions. They have not sent my premature cancellation letter nor tried to contact me, I have been sitting and waiting for weeks in and out of vodacom store, I have 6 contract numbers with them and still they treat you with no respect and can't give you reasons to why. I will continue to post on Facebook and all media channels. This is unbeliavaile ******* and money making scheme from Vodacom. ********** 197, ********** 407 my contact is ********** 092. Please I'll be posting on Facebook and the Sunday Times soon if anyone can help please let me know.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jul 2017, 13:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Aug 2017, 09:33
Official

Dear Eldien Gabriella,

Thank you for your patience.

I've responded to you via email.

Regards,

UW