worst service ever from Vodacom

<p>Good day</p> <p> </p> <p>To Whom it my concern.</p> <p> </p> <p>I trust you are well, I Dianne Botes id number ********** 155081, want to rise a complain about your bad bad bad customer service. On the 30th of May 2017 I was one moment on the phone and the next my contract phone went over to emergency calls only, first I thought it was the signal. Then I use my Husband’s phone , I did phone the service provider Vodacom, I have spoken to a lady, she said my phone has been flagged for ***** someone try to do a sim swab and it was already swab. She said I need to go to a Vodacom store with my id book they can assist me with a new sim card.</p> <p> </p> <p>On the 1st of June I went to the Vodacom shop in Festival Mall Kempton park, I have spoken to a white lady, she said she can see my phone has been flag and called the white manager from the back only Vodaworld in Midrand can assist me was his words. she gave me the number 011 ********** I have spoken to a Merrial over the phone she took my whole statement after I told what happened to my phone.</p> <p> </p> <p>After our conversation she told me to right a avidavid get it certified with the a copy off my id at the police station then send it to the ********** then they will open a case of *****. She told me I must go 2 another store with id to do a sim swab they can help.</p> <p> </p> <p>So I went on the 3rd store, one off the stores in Greenstone mall in Edenvale, on arrival the consultant said they can’t help me vodaworld must first unflag the my sim card. Sorry, and gave me another number to phone on the 5th that is today because they are close over weekends. I was not happy with the service this was the 2nd store already that not wanted to assist me just tell me came back next week.</p> <p> </p> <p>We went out, my husband said let’s try another store, went in and the first person to help me said they can’t understand why the other stores did not assist. They took my id and made a copy with the ***** letter. They told me they were off line please can I came back half an hour….so we did. Got there the manager was not available to sign the paper and send the needed documents to HO to assist with the unlocking of my contract phone…..11 days later I go back to do a sim swab when I arrived at the store in Greenstone mall, Edenvale my phone was still lock the ***** dept to tell me that my account is in arrears , I have a top up account and my account was debited on the 31st of May already. Still the ***** button was flag on HO side….it took me 11 days just to sort out this problem that was not my fault.</p> <p> </p> <p>I am very disappointed in the service and the treatment of Vodacom. My phone was restored only on the 10th of June 2017.</p> <p> </p> <p>I will never do business with Vodacom again.</p> <p> </p> <p>Warm regards</p> <p> </p>