Worst service ever from Vodacom!!!!!!!!

<p>Yesterday was my birthday and my phone was extremely busy of family and friends phoning to congratulate me. At about 9:30 Vodacom decided that I had enough good wishes and LOCKED my account. No incoming calls, no outgoing calls, no sms's, no whatsapp!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I started phoning Vodacom Customer Care at 12:50, again at 13:12, 13:14, 14:42 and 15:13 after which they only told me that I should phone ********** . Which I did at 15:23, 15:34, 15:52 and 16:10 - not mentioning the numerous e-mails I sent trying to sort this out. I even asked our local Vodadom store to assit me with this. You can't even do online chat anymore!</p> <p>The reason for the lock as given by a consultant was due to the high usage of the phone. If the clever people working for Vodacom only used their common sense (which they clearly don't have!!!) they would have seen that it was my birthday from my ID number. No sms of phone call from Vodacom asking why the usage is too high - NO!!! They are a big company and **** you little people, we will do what we want!!</p> <p>I was told that I have to wait 24 hours for this to be corrected. Now excuse me if I am wrong, but why must I wait so long for something Vodacom ****ed-up? </p> <p>Not only did I miss a lot of calls and messages, but I also use this phone for business purposes to do amongst others payments via EFT. With my phone not working, our company could not made our payments on time and are now charged interest on overdue accounts. Will Vodacom refund theses interest to our company???? My boss is furios with me about this. Will Vodacom call him and explain that they ****ed-up and can't fix their mistake in a couple of seconds? </p> <p>Worst of all is that you can't speak to any person higher than thepeople at the Call Centre - I would have liked to give my opinion to the idiot responsible for this mess. For a telecommunication company, you're customer service sucks to say the least. I have been a client for MANY years now but I maybe it is time to reconsider another company.</p> <p> </p>