1 reviews | Active since Nov 2015
Worst Service ever from Vodacom
<p>On the 09 June 2016 i phoned Vodacom contact center to cancel my contract i had with the for the phone number ********** 563 i was then tranfared to cancellation department i the spoke to the guy by the name of Sibusiso who suggested a Tablet of which i agreed to he promised me a Samsung Galaxy tab 10inch for the price of R169 a month over 24 months we agreed and and he said the devices will be delivered to me in 3days i was so happy that finally i will own a Galaxy Tab.</p> <p>Only to find when the devices were delivered on the 13th june 2016 were not what i expected i received a Power Tab 10 + kyerBoard and a Sumsung Galaxy tab 3lite i then contacted vodacom intarection center to nitify them of the devices that i received were not what i ordered the guy said they will come pick up the devices in the next 3 days and gave me the reference no:S3-GY-121-18LKG. Three days went pass without vodacom sending any Courier Company to collect on the 20th i phoned in again and spoke to a guy my a name of Shaun who then adviced me that there is no call logged for this device to be collected he then suggested that he loggs another call and gave me a ref no:S3-GYO8P-PCWE AND promised me that the devices will be collected in 8 days max sad to say that nothing happened in 8days.</p> <p> </p> <p>on the 02/07/2016 i then decided to call vodacom again so to find out as to where is the delay i was adviced that Vodacom did everything correct its just a corier company called RAM is the one thats delaying and then the consultent adviced me to take those devices to Vodawold Midrand indeed on the 03rd i took the devices to vodaworld customer care i was then assisted by the lady called Lebohang who adviced me that they cant accept these devices and i need to wait for the courier company called RAM to come collect the devices and again she said that Vodacom did everything correct and she cant take the devises i need to take them back with me.</p> <p> </p> <p>not only vodacom has waisted my time about the thing that should have been avoided in the first place but the also waisted my petrol so disgusted with the level of service from such a huge company.</p> <p> </p> <p>VODACOM PLEASE COME AND GET THESE USELESS DEVICES I DONT WANT THEM AND CANCEL MY CONTRACT I WILL GO WHERE THEY OFFER GREAT SERVICE AND VALUE FOR MONEY.</p> <p> </p> <p>THIS IS SO DISGUSTING,PATHETIC TO SAY A LIST. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
