WORST SERVICE EVER FROM VODACOM

I have recieved the worst service from Vodacom and honestly think they have no care for their customers.I have contacted Vodacom 18 times regarding my fibre which went down on the 4th of september.They claim their turn around time is 48hrs and i am sure we are way past that now.The frustraation is the lack of knowledge from the front desk employees and forget about talking to anyone superior,they are not allowed to give that information out..I called 18times and constantly getting told the issue has been passed on to the next person.I sit here wondering why do we pay for these non existent services honestly.Appalling,appaling service!!!!!!!!!!!!!!!