1 reviews | Active since Jul 2011
Worst service ever from Eric & his associates.
I've never been treated as badly in the service industry as by Eric & his associates at Vodacom, Cresta.<br> <br> I went in to take out a contract on April 6. We did all paper work. Eric said my phone was in stock and I could come the next day (Lie no.1). The following day I was told the phone wasn't in stock & needed to be ordered. I was told it would be ready Monday (Lie 2). On Monday I was told definitely Wed (Lie 3). On Wed I came back to the shop & was told sorry, it will be ready Thur (Lie 4). On Friday I phoned & Eric was honest with me for the 1st time. He told me he had no idea if & when my phone would be in stock and that I should go to another store. <br> <br> I asked to deal with someone else. Someone called Mo took over, said she would order the phone from Westgate and that it would be ready Monday. On Monday I came back to the shop and was told that no, they didn't have a phone, and must go upstairs to the other Vodacom store. Where I was told that the deal Eric had tried to sell me was now void, because obviously everything mentioned above is my fault. I was told I need to start the process from scratch. I still have no phone.<br> <br> The manager, Moeketsi, was unsympathethic & unhelpful.
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
