DF
Daniel F

1 reviews | Active since Jul 2011

20 Apr 2016, 09:50

Worst service ever from Eric & his associates.

I've never been treated as badly in the service industry as by Eric & his associates at Vodacom, Cresta.<br> <br> I went in to take out a contract on April 6. We did all paper work. Eric said my phone was in stock and I could come the next day (Lie no.1). The following day I was told the phone wasn't in stock & needed to be ordered. I was told it would be ready Monday (Lie 2). On Monday I was told definitely Wed (Lie 3). On Wed I came back to the shop & was told sorry, it will be ready Thur (Lie 4). On Friday I phoned & Eric was honest with me for the 1st time. He told me he had no idea if & when my phone would be in stock and that I should go to another store. <br> <br> I asked to deal with someone else. Someone called Mo took over, said she would order the phone from Westgate and that it would be ready Monday. On Monday I came back to the shop and was told that no, they didn't have a phone, and must go upstairs to the other Vodacom store. Where I was told that the deal Eric had tried to sell me was now void, because obviously everything mentioned above is my fault. I was told I need to start the process from scratch. I still have no phone.<br> <br> The manager, Moeketsi, was unsympathethic & unhelpful.

0
Replies (1)
Vodacom
Vodacom's reply20 Apr 2016, 12:20
Official
Hello DanielMF,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team