CP
Charlene P

1 reviews | Active since Jan 2024

30 Jan 2024, 12:22

WORST SERVICE EVER

It is with utter disappointment and resentment that we have to send this review. We have been struggling with our Fiber in Hartbee****rt for months. We have been logging complaints and queries without success.

We were told that we have to liaise with a Kevin, but he does not answer his phone nor does he return our calls. We are blatantly being ignored, but we have to pay our account on time.

We pay almost a R1000 per month, but have more trouble with our fiber than anything else. What a joke.

The fiber installation was done with no care, it is sloppy and something to be ashamed of. Cables are open in our yard and it is not properly installed. I cannot believe that a reputable company like Vodacom will approve this kind of service.

You should be ashamed.

0
Replies (1)
Vodacom
Vodacom's reply30 Jan 2024, 13:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team