Worst Service Ever!!!!!!

Totally disgusted with vodacom and their fibre team. Canceled our contract with them as of the end of October as they just started charging us double of what we should be paying. We then get a new ISP and now they cannot connect to our line as vodacom is basically holding our line hostage. They have sent emails stating they have disconnected the line but everytime we contact them this is untrue. We have been without wifi for the past 2 weeks and we fighting a loosing battle!! Disappointed is an understatement!!!!!!!!