Worst service ever

I logged a sim swap ***** case with vodacom after calling needing assistance with my sim which was not working and the lady I spoke to informed me that the is a ***** alert on my account but failed to inform me of the amount and since July I have been debited R2500 which has since been refunded and last month I was also called to inform me that the issue as been sorted and I can do a sim swap, I don’t want a sim swap and this month after thinking everything is sorted they debited again about R700 and when I called I was informed that it’s a data subscription done on the ********** sim and ***** did not cancel it and I requested a refund as no one informed me of this and I know and vodacom knows I did not not do the request and I was promised to be called last week Tuesday and am still waiting. Your service is the worst and I wish to never ever do business with this company. You have to fight with them and make countless follow up to request your hard earned money. Never take up a contract with vodacom their staff are ****** they authorized a sim swap on a contract without my knowledge and used it and they will never call you inform you.