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Coenie D

1 reviews | Active since Apr 2011

26 Apr 2023, 13:45

Worst service ever

End of March I wanted to cancel my Fibre with Vodacom due to endless issues, from connectivity, to line speed to just trying to get an invoice or access basic information on the app.

Emily in the retention department convinced me to not cancel and did a deal match, offering me better line speed at lower cost. I accepted. It's 6 weeks later and I have not received the new router. Also, since you have "increased" my line speed from 80/80 to 150/150, I have more issue than before. It is completely off more often now and the speed is consistently slower that what is used to be. I've called in numerous times and each person "escalated" it. To date I heard nothing, no call back, no e-mail, no SMS. All calls I log is just being closed without my issue being resolved.

I called again 12h20 on 21 April and spoke to Sachin Jordaan. He also "escalated" it and promised that Emily will call me. I'm still waiting. I called again today 26 April and asked to speak to Sachin. He was going to call me back. I'm still waiting.

0
Replies (4)
Vodacom
Vodacom's reply26 Apr 2023, 14:04
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CD
Coenie D's update03 May 2023, 09:40
Reviewer Update
Someone called me on Saturday 29 April. No further feedback received since.
CD
Coenie D's update05 May 2023, 13:05
Reviewer Update
Helloooooo, somebody....anybody....please help!
CD
Coenie D's update05 May 2023, 15:15
Reviewer Update
End of March I wanted to cancel my Fibre with Vodacom due to endless issues, from connectivity, to line speed to just trying to get an invoice or access basic information on the app. Emily in the retention department convinced me to not cancel and did a deal match, offering me better line speed at lower cost. I accepted. It's 6 weeks later and I have not received the new router. Also, since you have "increased" my line speed from 80/80 to 150/150, I have more issue than before. It is completely off more often now and the speed is consistently slower that what is used to be. I've called in numerous times and each person "escalated" it. To date I heard nothing, no call back, no e-mail, no SMS. All calls I log is just being closed without my issue being resolved. I called again 12h20 on 21 April and spoke to Sachin Jordaan. He also "escalated" it and promised that Emily will call me. I'm still waiting. I called again today 26 April and asked to speak to Sachin. He was going to call me back. I'm still waiting.