MM
Mthabisi M
1 reviews | Active since Jan 2014
20 Sept 2023, 12:07
Worst service ever
Stay away form Vodacom Fibre, they have the worst service ever. My fibre has been down for 6 days now since the 15th of September. I have been calling them everyday and they keep telling me they are escalating the matter yet they are doing nothing. I cant run a business like this. I need a refund for the days with no connectivity and i want my connection fixed immediately
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Replies (2)
Vodacom's replyOfficial
20 Sept 2023, 12:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Sept 2023, 12:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Mthabisi M's updateReviewer Update
26 Sept 2023, 10:07Its been over 2 weeks now with no internet, i have been calling Vodacom everyday and each time i'm being told my issue is being escallated. I am now left with no choice but to cancel this service and get another contract with Telkom or Rain who seem to be reliable.
MM
Mthabisi M's update26 Sept 2023, 10:07
Reviewer Update
Its been over 2 weeks now with no internet, i have been calling Vodacom everyday and each time i'm being told my issue is being escallated. I am now left with no choice but to cancel this service and get another contract with Telkom or Rain who seem to be reliable.