CR
Caroline R
1 reviews | Active since Jul 2016
29 Jul 2024, 08:17
Worst service ever experienced
Since the 2nd of May 2024 I am trying to solve our account to no avail as know one at Vodacom bothers to investigate why my account increased so horribly. It’s been now 3 months going on 4 and still no solution although we have been a customer since for mire than 13 years but obviously that doesn’t matter as they make big bucks now so why should they care
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Jul 2024, 13:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2024, 13:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
CR
Caroline R's updateReviewer Update
29 Jul 2024, 15:28Your team have mot attended to my query nor has it been resolved
CR
Caroline R's update29 Jul 2024, 15:28
Reviewer Update
Your team have mot attended to my query nor has it been resolved