Worst service ever experienced

I upgraded to the new Iphone 7 about 5 months ago at Vodacom George. My phone is without any scratches, accept for the home button that cracked overnight and all by itself and without any damage from my side. After I did a bit of research on the apple community, I discovered that this is a general problem and that there are lots more people that have the same problem as me. Also that some of these people did get their phones repaired under the phone's warranty. (The problem always are that you have no idea who to contact)

I sent my phone in for Repairs in George, which was escalated to Johannesburg, and received a quote for repairs which is over R7000. I phoned the Repairs Centre to complain about this and explained the situation, after which they asked me to send an email to Repairs escalations, which I did on 14 September. On 29 Sept. I received a reply from Divan:I have escalated your query with our Apple product specialist to take up the matter of the cracked home button with the manufacturer. We now have to wait for the feedback from the manufacturer, I will advise once there is feedback. (So this made me very happy) So I waited patiently and gave them a week to get back to me. No one phoned and in the meantime my phone has been sent back unrepaired to the George branch. I have phoned 3 times at least over the past few weeks and everyone asks me to leave a message, which never gets returned. So today I phone again and speak to Jenny. According to Jenny, Divan who handled my query, isn't in and I will have to wait for him to get back to me. Also apparent is that there are no managers working in this department, because there's no contact details and I also can't get put through to them.

So now for old times sake I sent a mail to ********** This is by far the worst service I have ever experienced from anywhere. Vodacom are quick to sell you expensive contracts, but when it comes to service there is absolutely none!!! If you would like to see the problems of the Apple community, I attached the link for your convenience.....

https://discussions.apple.com/thread/ ********** ?start=0