NL
Neo L
1 reviews | Active since Dec 2022
22 Dec 2022, 12:44
Worst service ever
I have been paying extra in my Vodacom contract! Pending my daughter has not upgraded on this number, noticed I paid extra up to R2 600 by November!! I called Vodacom and was assisted by Kagiso Mega, I sent all my proof to him. Which is nonsense as I have an account with Vodacom they should just see the extra amounts being paid by clients!!! Anyway sent all my proof of EFT In November!! 14 November and he promised I will be paid by the 13 or 13 December!!!! No action has been taken its 22 December. I approached social media.... nothing until today. I'm disappointed as I'm a client since 2004, do not bargain for a better service. I called again today, Nandi mkhwa**** wa Zama atleast she said she will follow up for me not everyone else that has been promising to no avail!! Ok appalled shame by this service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Dec 2022, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2022, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NL
Neo L's updateReviewer Update
22 Dec 2022, 16:04When am I going to be called?
Twitter correspondence have been saying my phone is not going through its in my hand,Iys on! No one is bothered by my complaint
Twitter correspondence have been saying my phone is not going through its in my hand,Iys on! No one is bothered by my complaint
NL
Neo L's update22 Dec 2022, 16:04
Reviewer Update
When am I going to be called?
Twitter correspondence have been saying my phone is not going through its in my hand,Iys on! No one is bothered by my complaint
Twitter correspondence have been saying my phone is not going through its in my hand,Iys on! No one is bothered by my complaint
NL
Neo L's updateReviewer Update
22 Dec 2022, 18:13Twitter team? That's also busy with investigation since 6 December??!!! Today I was called but how can something so obvious and evident in my account need investigation. Kagiso Mega has already failed I have proof where he confirmed in black and white money will be paid to me on the 13th. I have emailed Nandi, I have emailed social media, I have done everything in my power for this to be taken seriously! Nothing is done. Yhooo the service at Vodacom is the worst. Trust me. I'm done jeeeerr.
20th I still paid!! 20 December to the very same company I have credit with. U are not honest but want clients to pay monthly?? But u see I have extra in my account? How is this client services?
20th I still paid!! 20 December to the very same company I have credit with. U are not honest but want clients to pay monthly?? But u see I have extra in my account? How is this client services?
NL
Neo L's update22 Dec 2022, 18:13
Reviewer Update
Twitter team? That's also busy with investigation since 6 December??!!! Today I was called but how can something so obvious and evident in my account need investigation. Kagiso Mega has already failed I have proof where he confirmed in black and white money will be paid to me on the 13th. I have emailed Nandi, I have emailed social media, I have done everything in my power for this to be taken seriously! Nothing is done. Yhooo the service at Vodacom is the worst. Trust me. I'm done jeeeerr.
20th I still paid!! 20 December to the very same company I have credit with. U are not honest but want clients to pay monthly?? But u see I have extra in my account? How is this client services?
20th I still paid!! 20 December to the very same company I have credit with. U are not honest but want clients to pay monthly?? But u see I have extra in my account? How is this client services?
NL
Neo L's updateReviewer Update
23 Dec 2022, 17:05How long? This has been the same text since I asked Twitter to intervene. Can someone explain what type of delay is this?
What caused the delay since the promised date of the 14 December?
How long should I wait again so I can know when to expect my refund.
This allow some time like you are responding to a child is not going to assist. And I'm tired of calling and following up with Vodacom everyday of my life. Pls respond with facts or call me.
What caused the delay since the promised date of the 14 December?
How long should I wait again so I can know when to expect my refund.
This allow some time like you are responding to a child is not going to assist. And I'm tired of calling and following up with Vodacom everyday of my life. Pls respond with facts or call me.
NL
Neo L's update23 Dec 2022, 17:05
Reviewer Update
How long? This has been the same text since I asked Twitter to intervene. Can someone explain what type of delay is this?
What caused the delay since the promised date of the 14 December?
How long should I wait again so I can know when to expect my refund.
This allow some time like you are responding to a child is not going to assist. And I'm tired of calling and following up with Vodacom everyday of my life. Pls respond with facts or call me.
What caused the delay since the promised date of the 14 December?
How long should I wait again so I can know when to expect my refund.
This allow some time like you are responding to a child is not going to assist. And I'm tired of calling and following up with Vodacom everyday of my life. Pls respond with facts or call me.