GL
Gerhard L

1 reviews | Active since May 2021

18 May 2021, 20:04

Worst service ever.

Worst experience of my life. I ordered a new contract with vodacom online. I left MTN to go to Vodacom because I thought I would get better service. My contract was approved on the 13th of May. After being told that Regina would phone me back in 10 minutes 6 different times I gave up. Tried again on the 18th. Told me I was approved on the 13th but I am not allowed to keep my old number. I explained to them I have had my current number for about 20 years and changing was not an option because I run a business from that number I was told well then they could cancel it. I asked why I could not keep my number and nobody could give me a answer after I changed the number from MTN over to Vodacom like they had asked. I had to then cancel my new contract because they could not help. Ever so sorry I changed from MTN. Best of all when I asked for a reference number to the call I was told they do not give a reference. Will never ever advise anybody to deal with vodacom online.

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Replies (1)
Vodacom
Vodacom's reply18 May 2021, 20:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team