DT
Delano T

1 reviews | Active since Jan 2014

21 Sept 2016, 10:45

WORST SERVICE EVER. DISGUSTED

<p>There was ***** suspected on my Vodacom account, without even advising me, Vodacom blocked both my contract numbers. I had to jump through hoops to prove who I am (affidavit & certified copy of my ID), this after only be advised on my 3rd visit to the Vodacom store. Long story short , it is now the 4th week that I have not been able to use my main number 079.., and for the past 6 months my 072... number has been blocked. And to add salt to the wounds, Vodacom ********ly deducted money from my bank account for a ********** contract (confirmed by Siphiwe Makhubo - Forensic services). My mopney and bank charges has still not been refunded and I am still not able to use my phones. Really disgusting service experience and I will be sure to be moving my business to a different service provider. </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 11:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team