Worst Service ever!

Pavilion Vodacom store - I am horrified at the poor service, communication, and general customer service. I app**** for a 5G Internet package in-store with the intention of receiving a device the same day. After being told verification will first need to take place that it would take some time and would be contacted as soon as it is complete I left. I received an email that verification was successful after 24 hours of waiting but no call from the store. After a back and forth with the staff and management for 2 weeks no device or service was given only excuses. Now after 3 weeks after asking to cancel the order as I have found an alternative supplier we are receiving calls from RAM trying to deliver a device. I have been a loyal Vodacom customer for over 5 years but have never received such bad service