ZS
Zaine S

1 reviews | Active since Feb 2020

08 Sept 2020, 07:53

WORST SERVICE EVER!!

Yet again hellopeter is where i find myself for Vodacom. It has now been exactly 3 weeks since applying for a contract. Being told by consultant after consultant they will get back to you, or there is stock then being told by another there is no stock. They truly make you feel like they strive on poor customer service. Definitely would recommend people to avoid making use of there services.

How difficult can it be to phone a customer when you claim that a consultant will get back to you within 48 hours? Absolutely pathetic customer service. No wonder everyone complains and clearly it seems like it doesn't even bother them.

Spoke to some of their consultants dealing with hellopeter replies and after 2 phone calls the lady said she will be in touch. Well another week later and still nothing.

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Replies (1)
Vodacom
Vodacom's reply08 Sept 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team