Worst Service Ever

Vodacom in Hout Bay, I most probably experienced the worse service here. I would not even give it one star. They do not communicate anything with you. You have to keep going into the store to get an update as they do not answer their phones. They ask for incorrect documents and then 5 hour later, when everything is meant to be arranged you are told that you have to come in to the offices to scan your ID. Then they took a photo copy of it when I was there 5 hours ago.

There was an elderly lady next to me that had been there since 9h00am in the morning, by 12 she was sitting waiting for her phone then the staff told her that the phone needs to be programmed. She said their patiently for 20 minutes and then asked them, well how long with this take. They only then told her it would take an hour and 20 minutes. They could have told her that from the start. She stormed off very angry.

I mentioned to the staff member who assisted her that perhaps he could have informed her when he started programming her phone that it was going to take an hour and 20 minutes. Is that not just common sense that you would inform your client on how long it would take, so that they have the choice to come back instead of saying nothing and letting her wait. Whilst she was thinking it was going to be quick.

After over 24 hours my husband went back to follow up on my phone, as I called 10 times and the phone is always engaged I did not want to explode when I spoke to them. They then told my husband there was an issue and they have now sorted it out.. with no communication the whole day until 15h00 to say they have now sorted it out and I could get my phone tomorrow. 48 hour of pure incompetency. I will rather drive an hour to get to another Vodacom branch then go to Hout Bay branch again.