MS
Michael S
1 reviews | Active since May 2021
03 May 2021, 12:09
Worst service ever!!!
We upgraded one of our contracts in September 2020 at Vodacom Online with what seems like Likeminds as contractor. Initially they delivered the wrong phone and after months we eventually got them to collect the wrong phone but have since been unable to get the correct phone delivered.
I have however paid for the upgraded contract since September. We have been Vodacom customers for more that 15 years and can honestly say that the service Im receiving as a loyal customer is shocking!!!
Writing this review is my absolute last option as it seems impossible to resolve the issue. My business has more than 150 contracts with Vodacom Business and they can't help!!! Help me please!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 May 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Michael S's updateReviewer Update
10 May 2021, 14:45It is unfortunate that despite lodging the complaint a week ago our situation is still not resolved. Somebody contacted us, we explained our predicament, they understood our situation and a week later according to the system our ticket is closed and we still don't have a phone. It is becoming ********, as we are paying for something we have not received and which Vodacom does not want to give us. I can not deal with this anymore, worst service ever!!!!
MS
Michael S's update10 May 2021, 14:45
Reviewer Update
It is unfortunate that despite lodging the complaint a week ago our situation is still not resolved. Somebody contacted us, we explained our predicament, they understood our situation and a week later according to the system our ticket is closed and we still don't have a phone. It is becoming ********, as we are paying for something we have not received and which Vodacom does not want to give us. I can not deal with this anymore, worst service ever!!!!