Worst service ever!

I can not believe the disgusting service I received from your call center and store (Vaal) people today alone after being a valued customer for over 20 years, I called week ago to alert them of someone trying a sim swap on my number and they could not be bothered to add my number on a watch list or something. Today I lost my number, the nerve and disrespect i got from their agent Tebogo Serema who wasn’t even interested in confirming my sim number At least to assist me. He didn’t want me to speak to supervisor, he couldn’t provide me with a reference for the call but quick to dismissed me to say I should go back to the store before passing me over to a rating machine. If this is how you treat your customers when they need help I’m definitely porting my number!