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Rekha B
1 reviews | Active since Nov 2018
22 Nov 2018, 13:47
Worst service ever!! Consultants are a joke there!!!
Each call center consultant will give you a different feedback. they just don't do there job to get the query sorted, but just passes the query on by supplying a "query number" and then closing it with 7 days with no response. Add things to the contract and changes things on the contract without informing us about the actual change or payment structure change.
When you request your recording, then its a mission for them to get it out
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Vodacom's replyOfficial
22 Nov 2018, 13:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2018, 13:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Rekha B's updateReviewer Update
06 Dec 2018, 15:18My contract is still not correct. I'm paying more for some else's mess up!! You guys said I'm back to what I originally had but that is not the case. look at what I had in August!!
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Rekha B's update06 Dec 2018, 15:18
Reviewer Update
My contract is still not correct. I'm paying more for some else's mess up!! You guys said I'm back to what I originally had but that is not the case. look at what I had in August!!