NL
Nonhlanhla L
1 reviews | Active since Jul 2015
02 Nov 2021, 10:08
Worst service ever
I'm extremely unhappy with the services I have received from Vodacom. would rate -100 if I could. I've submitted a claim for my mobile about 3 weeks ago, it's been hell ever since!!!! I'm stuck calling them and following up only to find out I have been insured incorrectley when I upgraded my contract and now!!! I was told to pay a back pay amount because of their mistake???? I fail to understand why I must pay for their incompantent consultant who covered me incorrectly!!!! so disappointed and I would advise you to choose wisely when taking out a contract!
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Vodacom's replyOfficial
02 Nov 2021, 10:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Nov 2021, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NL
Nonhlanhla L's updateReviewer Update
05 Nov 2021, 11:11Good day
Thank you for your response. Grace Bronkhorst from Finrite has been of no help instead she tried to blame me for not updating that I have upgraded my contract? which I beg to differ as I was called by one of their agents for cover after my upgrade which they can verify on their recorded calls. So disappointed with the service I'm receiving from Vodacom and their "partner"
Thank you for your response. Grace Bronkhorst from Finrite has been of no help instead she tried to blame me for not updating that I have upgraded my contract? which I beg to differ as I was called by one of their agents for cover after my upgrade which they can verify on their recorded calls. So disappointed with the service I'm receiving from Vodacom and their "partner"
NL
Nonhlanhla L's update05 Nov 2021, 11:11
Reviewer Update
Good day
Thank you for your response. Grace Bronkhorst from Finrite has been of no help instead she tried to blame me for not updating that I have upgraded my contract? which I beg to differ as I was called by one of their agents for cover after my upgrade which they can verify on their recorded calls. So disappointed with the service I'm receiving from Vodacom and their "partner"
Thank you for your response. Grace Bronkhorst from Finrite has been of no help instead she tried to blame me for not updating that I have upgraded my contract? which I beg to differ as I was called by one of their agents for cover after my upgrade which they can verify on their recorded calls. So disappointed with the service I'm receiving from Vodacom and their "partner"