Worst service ever

Good day I have paid my Vodacom account on the 25th of September 2021 using the Vodacom App but it still hasn't reflected on their side. I was asked to send proof of payment on the 1st of October 2021 of which I did but I am given the run around by very rude agents with different information. The first one by the name of Nkosi in the collections department told me it takes 7 to 14 days to get it sorted as my account is now in arrears whereas I have paid. The second one advised it takes 2 hours and I should send an email to Morena their supervisor however the account is still in arrears and nothing is being done on their side,no feedback provided. I wouldn't recommend Vodacom to anyone