1 reviews | Active since Jun 2022
Worst Service ever
I would like to complain about the service that I am currently receiving from Vodacom regarding my complain that I have logged on the 8 June 2022 I have recently taken out a contract with Vodacom for Uncapped home Wi-Fi 20 mbps on the 4 June 2022, and I am only receiving between 2 and 5 mbps which is not what I agreed to when I took out the contract, before I took out the contract they check for me in my area I get 25 mbps that I why I took out the 20 mbps
And I made numerous calls to Vodacom and still no feedback they are actually transferring me from on department to another and no one can answer me or give me feedback on my complain all they say is that they can see that the complain is still open and they can’t do anything about it
Received an Alcatel link hub (LTE cat7 home station) Paying currently R649-00 for the home Wi-Fi to get 20 mbps upload and download speed (which I don’t get at this stage)
Get back to me on this matter or I will take it further as this is very unprofessional from the side of Vodacom I am paying for a service, and I expect to get the service
One of your consultants still did not make contact to me regarding the problem that I have since the 8 June 2022
One of your consultants still did not make contact to me regarding the problem that I have since the 8 June 2022
I did receive the message that Vodacom could not get hold of me, which i phoned back on the very same day at 15:14 and I informed the gentleman that they can phone me back at 16:00 which no one phoned me back yet ref number *** was given to me and that is were we are now at this stage
I did receive the message that Vodacom could not get hold of me, which i phoned back on the very same day at 15:14 and I informed the gentleman that they can phone me back at 16:00 which no one phoned me back yet ref number *** was given to me and that is were we are now at this stage
Still no one has come back to me regarding my home Wi-Fi i am not going to let this go as i am paying for a service which you guys don't provide at this stage
Still no one has come back to me regarding my home Wi-Fi i am not going to let this go as i am paying for a service which you guys don't provide at this stage