Worst service ever by Vodacom

<p>In December 2015 my line was upgraded by a Vodacom consultant without my consent. He said Vodacom was giving me a phone as a thank you gift for being with them for so long . When I found what had really happened I quickly requested them to collect the device and reverse the unauthorised upgrade and that was still in December . They finally collected the phone after a month of me pestering them . To my shock till this day the upgrade is still not reversed . When ever I call their retentions department I get told my case is been escalated to a team leader/manager . When ever I request to speak to a team leader they are never available to assist and they always promise to call me back but they never do . I'm very disappointed at how poorly Vodacom is treating their clients . We get **** to by sales people whom are pushing to reach their targets and we are left with a mountain of a mess to clean out. This is by far the worst service I have ever received from a service provider and they should be ashamed to call themselves that(service provider ), clearly they have no clue what service is. I have had it and I'll be taking legal action to resolve this matter.</p>