1 reviews | Active since Nov 2016

21 Nov 2016, 15:11

WORST SERVICE EVER BY VODACOM

<p>I have been unable to make any calls since Friday, as when i try to load prepaid airtime, the SMS comes throught to say that my account has been recharged, but my balance according to *111# is still Rnil. </p> <p> </p> <p>I have phoned in several times, and logged my issue. After being told on Friday that my issue will be resolved within 24hours, still no service. </p> <p> </p> <p>They gave me a referance number, and every time i call in they still say my query is in the queue. Absolutly shocking service as the turn around time is a lie. </p> <p> </p> <p>Vodacom's service is usless, and i am utterly dissapointed with it. I have been with Vodacom for 12 years now, and with such bad support and serivce i am definately contemplating moving my families and business accounts. </p>

0
Replies (2)
Vodacom
Vodacom's reply21 Nov 2016, 15:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Nov 2016, 09:09
Official

Dear Andre,

As discussed everything is working well.

Regards,

Cassandra