WORST SERVICE EVER BY VODACOM
<p>I have been unable to make any calls since Friday, as when i try to load prepaid airtime, the SMS comes throught to say that my account has been recharged, but my balance according to *111# is still Rnil. </p> <p> </p> <p>I have phoned in several times, and logged my issue. After being told on Friday that my issue will be resolved within 24hours, still no service. </p> <p> </p> <p>They gave me a referance number, and every time i call in they still say my query is in the queue. Absolutly shocking service as the turn around time is a lie. </p> <p> </p> <p>Vodacom's service is usless, and i am utterly dissapointed with it. I have been with Vodacom for 12 years now, and with such bad support and serivce i am definately contemplating moving my families and business accounts. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Andre,
As discussed everything is working well.
Regards,
Cassandra
Dear Andre,
As discussed everything is working well.
Regards,
Cassandra
