tT
torraoricardo T

1 reviews | Active since Dec 2016

05 Dec 2016, 15:17

Worst service ever by a network provider - stay away from vodacom

<p>Never thought that vodacom was such bad service provider.</p> <p>came into the store for the fifth time in 3 months . They told me I can do a transfer of owner ship , bring in my documents and they say , the system is down . </p> <p>I said I will wait , as I said this the lady helping me starts working on the computer and then she says , " oh I have never done a transfer of Ownership " , I have never been training on the system so does everyone in the store . </p> <p>She goes thru and makes a few phone calls , and vodacom is guiding her thru the steps , but now she does about 10 calls because this vodacom shop doesn't have any vodacom network .... how pathetic is that ?! </p> <p> </p> <p>Im surprised that the system was never down , was just a lie from them not to do it - lazy people.</p> <p> </p> <p>it has been now 2 hours that I have been standing outside the store because this lady decided to go into the back room " and do the transfer of ownership with her manager " . </p> <p>I want to get rid of this contract ASAP ! </p> <p>I can give the phone back and all that I don't mind . Hating dealing with such a service . </p> <p> </p> <p>Thanks for for ruining my day which I was supposed to be working ! </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 15:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team