Worst service ever bu Vodacom

This is just going from bad to worse, I just do not have any words anymore. In order for me to stay connected I was forced to pay a sum of R18000.00 to Vodacom on the 28th of March 2016. My account was taken over by Vodacom on the 17th of March - unbelievable. Furthermore Autopage deducted another R 16796.29 on the 31st of March by debit order. I am just being transferred from one department to another one. Now I am being told @ Vodacom that I do not have a facility for itemized billing...hence they can not tel me what and why I had to pay R 18000.00 on the 28th of March<br> <br> Is there anybody that can sort out this mess???