rL
richard L

1 reviews | Active since Sept 2021

07 Sept 2021, 13:21

worst service ever and vodacom takes no accountability

Good day Vodacom

The number in question is *** ref:***

Please can some urgently get back to me with feedback on this,

1st thing I need to understand is why Vodacom not debiting my account when I gave instruction to debit they only did it once and never again .

2nd I need clarity if Vodacom is responsible for any mistake they make, or must the customer carry the brunt even if Vodacom has made an error.

3rd I have spoken to countless people in services and collections, I have requested a manager to call me back and nothing has happened instead I speak to consultants that tell me the same story and don’t care whats happening with customer ?

This is the worst service I have received from any institution and I can see the customer is not your focus .

Please can some one get back to me asap if that means anything to Vodacom

0
Replies (3)
Vodacom
Vodacom's reply07 Sept 2021, 14:03
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
rL
richard L's update01 Oct 2021, 13:17
Reviewer Update
Vodacom at it again it's now the 10/01/2021 and Vodacom has yet to give me solution, some called me to tell me what i'm complaining about with no resolution he then transferred me to collections department to tell me exactly the same thing i called about with no solution, i ask to speak to manager the manages are never available , they promise me they will take 7 days to investigate and come back with solution , well over three weeks and not even a single person has called, this is by far the worst service i have ever received in my life, Vodacom has messed up my credit score which affects my life but they don't care. i will share my terrible experience with Vodacom with every one i know, i am even goin to stop using my Vodacom pre paid number i will port to some one who actually wants to do business with me. Vodacom Don't even care they get review like this on a platform where the whole world can see. you will feel the effects of all this in the future i promise. you guys just don't care . and if some one is going to call me to tell me what i complained about i rather you guys tell me straight you don't want to do any thing about the error you guys made and i must pay for. thank you for nothing Vodacom. i am also going to send this to *** , but have little faith anything will happen. MR Shameel Joosub how do you feel when you see things like this ?
rL
richard L's update01 Oct 2021, 13:22
Reviewer Update
It's International Customer Services Week this week i guess you guys are not participating