Worst service ever and no apologies by manager

I am utterly disgusted with the poor service I have had from Vodacom in the BRIDGE. 2 weeks ago I received my new Samsung S6 by upgrading. After 5 days of having my phone I returned the phone to Mobilities because of the speaker not working. The phone would be sent to Vodacom as an obf and it would take 3-4 days. Vodacom tested the phone and sent the phone back on the 3rd June stating that there was no fault found. <br> <br> I went to collect my phone from Vodacom yesterday (as nobody had still to date even phoned myself or mobilities to let me know that my phone arrived). They then informed me that my phone had been booked out and collected by someone unknown on the 5th of June. Vodacom could not tell me who collected my phone but that they did not have my phone with them. <br> <br> After searching for this \unknown